To digitize the lives of the government and the population, the Dubai government finally refused to use paper and became the first in the world in this regard. They announced this in 2018, and the implementation of the plan was finally completed this year. As a result of this move, Dubai is estimated to have saved 336 million sheets of paper, 14 million hours of labor and 1.3 billion dirhams ($ 350 million), and all government processes have shifted to the online space.
The announcement was made on Saturday by the Crown Prince of Dubai, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, on Twitter, and also mentioned 45 government agencies that refuse to use paper as part of Dubai’s paperless strategy.
We are proud to announce that as of today, the government of Dubai has become the world's first paperless government. pic.twitter.com/d1aDHEDgOC
— Hamdan bin Mohammed (@HamdanMohammed) December 11, 2021
This step was not a small achievement and it was implemented in five stages. According to Gulf News, 45 government agencies include about 1,800 digital services and up to 10,500 key transactions that must be completed without paper.
With the full implementation of the strategy, the need for paper documents and transactions for Dubai government employees and consumers will no longer exist.
Dubai now plans to use an app called “DubaiNow” that will connect users to the city’s 130 “smart” services. These include: paying a parking fine, renewing a car registration, applying for a residence permit, etc. Residents of Dubai will be able to solve these cases from their mobile phones.